UPS

Documented $25 million in incremental revenue

UPS, the world's largest package delivery company, is transforming into a total supply chain provider for its customers. They have adopted an entire training curriculum that enables their more than 5,000 salespeople worldwide to improve their customers’ overall business results through shipping and supply chain solutions. Their curriculum includes extensive skill building on customer understanding, financial fluency, communicating effectively, planning and conducting effective sales calls, and account strategy. They have pioneered more effective ways to train sales managers to coach salespeople to drive business results.